It is interesting to note that a national delivery company is doing tonnes of other things - payment for utilities bills, assessments and such - and is currently offering even more services or products for sale in its outlets. Yet, it can't even accomplish service efficiency in its core product/service - which is national delivery.
Then again, perhaps this is only a problem faced by small town people of RAWANG. I have heard from friends that in their locations such as Subang or Petaling, the outlets provide a separate counter to handle deliveries - this work best mainly because customers who just want to drop a quick parcels will not be stuck with others who are queuing up to pay their bills. This strategy make much more sense as focus are given to their core product/service. And of course, when there's no customer wanting delivery, the staffs can easily switch back to work on those bills.
Oh, since now I'm on the others or extra services - it is amusing to see how often the system breaks down which causes furious customers who either waiting in line, or customers who faced the same "System Down" the day before - shoots out burning fire breaths! Sometimes I take pity with the staffs, for their are not to be blamed for system failure and such. On other occasions I will be part of the pissed-off group, due to rude staffs and their extremely slow work attitude.
As PosMalaysia Rawang has just recently moved into AEON Rawang last month, it is understandable things can be a little messy. But surely, this move is not very sudden? I was told that the reason for the move is because the last location in a shop is getting very crowded and mainly they want to employ more staffs to deal with the crowd. Yet after a month of opening in AEON, no new staff has been employed - meaning to say the time is too short to hire? Like seriously?
As PosMalaysia Rawang has just recently moved into AEON Rawang last month, it is understandable things can be a little messy. But surely, this move is not very sudden? I was told that the reason for the move is because the last location in a shop is getting very crowded and mainly they want to employ more staffs to deal with the crowd. Yet after a month of opening in AEON, no new staff has been employed - meaning to say the time is too short to hire? Like seriously?
Perhaps I should really take a fellow friend's suggestion into action. Open a booth outside PosMalaysia - service for sale is online bill payment with just RM2 charge. Surely I can easily make a hundred a day. All I need is - a laptop, internet connection and a printer.
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